How to Close Paytm FASTag account 2024?

Deactivating your Paytm FASTag is a simple process, and so is onboarding another bank or official provider for a New FASTag (Port).

by FighterMan Updated: 04 Apr, 2024, 13:33 IST
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RBI has banned Paytm Payments Bank (PPBL) from onboarding new customers in accordance with its authority under section 35A of the Banking Regulation Act, 1949. Also, it said that no deposits, credit transactions, top-ups, or withdrawals will be permitted in any customer accounts, prepaid cards, Paytm Wallet, FASTags, NCMC cards, etc. after 29 February, 2024.

Paytm Payments Bank’s August 2023 Twitter post read, “We are the largest issuers of FASTag in India processing millions of transactions across 300+ cities. Pay karo tolls, #PaytmFASTag ke saath, kahin bhi, kabhi bhi.” However, with RBI’s latest strict action, Paytm Payments Bank will shut down soon after RBI extended the deadline to 15th March, 2024. This is the reason why many are looking to Deactivate their Paytm FASTags and port to another bank or official provider.

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Important Things to Know before Deactivating your Paytm FASTag?

Panicking is obvious because it’s the Reserve Bank of India. Moreover, Paytm has defaulted many times in the past. Also, NHAI has now removed Paytm Payments Bank from its FASTag official providers list. However, the company has assured to comply by the 1 month deadline and switch to another bank for uninterrupted services. Therefore, have a look at the below points before deciding to Deactivate your Paytm FASTag account.

  • After Deactivating your Paytm FASTag you won’t be able to Reactivate again so you will need to get a new one.

  • Security Deposit and FASTag Balance will be completely refunded after closing your Paytm FASTag account, but new FASTag will incur charges (thanks Dimer @kingkhan9).

  • Paytm FASTag Balance cannot be transferred to other FASTag accounts.


  • Paytm said, “OCL (One Communications Limited), as a payments company, works with various banks (not just Paytm Payments Bank), on various payment products. OCL started to work with other banks since the start of the embargo. We will now accelerate the plans and completely move to other bank partners.” Thus, it assured that the Paytm FASTag service will not be hampered.

  • Paytm’s President and COO Bhavesh Gupta said, "There are a set of products that the Paytm app offers to users, some products like FASTag are already distributed by other banks and will continue."

How to Close your Paytm FASTag Account (Working)?

How to Close/Deactivate your Paytm FASTag?

Cancelling Paytm FASTag via Paytm App
  1. Login to your Paytm account with the mobile number registered with FASTag

  2. Search (it is on the top) for ‘FASTag’

  3. Select ‘Manage FASTag’ (it is in the ‘Services’ section)

  4. All the Paytm FASTags associated with your number will be displayed along with the ‘ACTIVE’ mark. You will be able to deactivate 1 FASTag at a time so select any 1.

  5. Management options will be displayed, but you won’t find the ‘close FASTag’ option so press the back button (go back to the page as in the above step).

  6. Now, scroll to the bottom and select ‘Help & Support’.

  7. Your recent FASTag orders will be shown. At the bottom, select ‘Need help with non-order related queries’ (chat bot).

  8. 5-6 solutions will be displayed. Select ‘I want to close my FASTag’.

  9. Now, select your FASTag VRN (vehicle registration number) associated with your customer ID.

10. You will see your Paytm FASTag status, vehicle class, and TSN after which the ‘Close FASTag’ button will appear. Click on it.

11. A link will ask permission to open so select any browser (Chrome, Safari, etc.)

12. Again it will ask to select the FASTag VRN so select it.

13. Now, you need to select a reason for closing your Paytm FASTag from selling/sold vehicle, lost/stolen/damaged, transferring the vehicle to a friend/relative, service related issues, not in use, and others.

14. Your genuine reason here will be ‘service related issues with my FASTag

15. It will ask to communicate with a Paytm customer service representative to solve the issue. You can ask for a compensation / token of apology (might get a free movie/shopping/recharge voucher).

16. Now the final step, ‘Close FASTag’.

17. A message will appear saying, “Your FASTag will be closed in 5-7 working days. Security Deposit (₹250) and Minimum Balance maintained will be refunded to your Paytm Wallet.

18. That’s it! You will get the ‘FASTag Closure Request Submitted’ confirmation at the top. Also, your VRN will be tagged as ‘Closure Initiated’. You will also receive an SMS notification.

Closing Paytm FASTag account via Paytm Customer Care

You can also close your Paytm FASTag account by calling Paytm’s Customer Care team on 01204456456 or Toll-free number 18001204210. You need to provide your mobile number (linked to the FASTag) and your Vehicle Registration Number (VRN) to the customer care executive. They might also ask some questions to verify your identity as a Paytm user.

How to Port Paytm FASTag to another Bank or NETC?

Currently, there is no system to port Paytm FASTag to another Bank or NETC (by NPCI). Thus, firstly deactivate your Paytm FASTags by following the steps given in the above section, and then get a new FASTag (it is as easy & quick as porting).

There are many banks like IDFC First, ICICI, HDFC, Axis, Bank of Baroda, Kotak, etc. for a new FASTag application. You can also pick Airtel Payments Bank, Park Plus (by Karur Vysya Bank), and many other official FASTag providers. To help you choose better, here are the Best Paytm FASTags for Users in India. Latest news by Dimer @sujith8786 is that Paytm has got FASTag services from HDFC Bank so can stick to Paytm!

HDFC FASTag by PaytmFASTag by HDFC Bank in Paytm App

Go for the one which gets you detailed statements on transactions, better customer support, easy management options, and offers/rewards. Make sure to get your new FASTag KYC done as NHAI has given 29 Feb as the Deadline to Update FASTag KYC else it will be Deactivated. Also, NHAI has become stricter on its 1 Vehicle 1 FASTag rule so make sure that multiple FASTags are not linked to your vehicle. 

FAQ's

1. What will happen to Paytm FASTag after 29 Feb?

Paytm FASTag will not work with Paytm Payments Bank as it has been Banned by the RBI. Paytm has assured that its FASTag service will continue even after 29 Feb via other bank collaboration.

2. How can I check my Paytm FASTag status?

On the Paytm app, select 'Manage FASTag' where you will be able to see the status of all your FASTags.

3. Is Paytm FASTag closed?

No, Paytm has assured that its FASTag services will continue as it is. However, let's see what happens after the deadline i.e. 29th Feb, 2024!

4. How to update Paytm FASTag KYC?

You can update via 'Manage FASTag' option in the Paytm App or contact its customer care team on 01204456456 or Toll-free number 18001204210.

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FighterMan aka Sahil Hitesh Ajmera is a 4+ Years Experienced Content Writer with 1.2M+ User Sessions, 486.41% max growth, and 1000+ Articles across Best Products, OTT, Telecom, Online Shopping, Finance, Credit Cards, Saving Tips, Deals & Offers, more!
Top Comments
Analyst Analyst
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Voted Up, this is what we all needed. Good one OP

Spearhead Spearhead
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Unless you are using regular toll roads, I feel we can wait for a while. Paytm should be able to integrate fast tag with any other bank and get it to continue to work. Paytm has issued highest number of fast tags. Now it will be a chaos even for government also if paytm fast tag stops working.
Deal Cadet Deal Cadet
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gdeal bhai.. Paytm will work but like googlepay... Fasttag works on wallet balance... Wallet won't work starting Mar 1 .. So all paytm issued fasttags won't work .. Hence this thread from fighterman bhai
Deal's Advocate Deal's Advocate
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@amc2 Paytm wallet will work post 1 March. Paytm is working with other banks to continue wallet service
105 Comments  |  
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Deal Newbie Deal Newbie
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Is it mandatory that name on bank accounts and RC should match?
The PostMighty The PostMighty
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No .
Deal Newbie Deal Newbie
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can anyone confirm amazon fastag works with amazon pay balance (including gift cards) ?
Deal Newbie Deal Newbie
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Anyone using amazon fastag. 
View 1 more reply
Crusader Crusader
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HDFC FASTag now live on Paytm.. hope the old Paytm FASTag is transferred to this one automatically..Screenshot2024-02-13-02-34-11-8249b96b5fbae0d12a18edc4a3afe0dfd9

Spearhead Spearhead
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Do i need to upload fastag as well?

Hunk Hunk
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Now they removed this option ?? 😳 😣

  1. Your recent FASTag orders will be shown. At the bottom, select ‘Need help with non-order related queries’ (chat bot).
Deal Subedar Deal Subedar
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Anyone Crossed the tolls who got Paytm Tag recently? Especially after NHAI removed from the list. Is it working? I am still holding Paytm Fastag and I would like to know if it is working or not please as I am traveling 😌

Spearhead Spearhead
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The existing paytm fast tag works until March 15 and you can use your balance. Only new paytm fast tag issuance has been discontinued. 
Deal Cadet Deal Cadet
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Anybody can explain buying hdfc fast tag option shown in paytm app...is it porting? Do we have to do entire process of kyc and rc again with hdfc for new fast tag or paytm data would get transferred to HDfc with that process ?

Generous Generous
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Abtak close nahi kiya is hope me ki paytm abhi zinda hai.. fir ban paye ya nahi baad me.. btw resrve amount ka kya hoga jab close ho jayega paytm? Wallet me automatically aa jayega and paytm fastag auto close hoga ya nahi?  

I have 10 in one acc and 2 fastag in another.

I have no car.. bike bhi bech dala ab ebike hai.. neutral_face
Post Tycoon Post Tycoon
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Bro post pura padho..thik se..

Deal Cadet Deal Cadet
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While purchasing park plus fast tag on its app, after applying times prime coupon, total amount to pay is 220. But my payment is not getting thru as park plus app gives error like " invalid amount." I tried different credit card for payment but still same error..

Any body has gone thru such purchase?

Post Tycoon Post Tycoon
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Nice post.. found very helpful...it will help many people...

Deal Cadet Deal Cadet
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My paytm fastag is still not closed . Closure requested on 18th.... raised query but no response..

Deal Cadet Deal Cadet
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For me it took 2 weeks. Raised on 16th Feb and after regular follow up it closed on 29th Feb and they refunded the money to wallet.
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Deal Newbie Deal Newbie
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Fastag closed but security refund not received, what to do?

Deal Newbie Deal Newbie
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How to close Paytm fast tag and get refund of deposit and balance held with Paytm?

replyuser
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