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Oppo Self-Help Assistant Launched In India, How to Use & More

The OPPO Self-Help Assistant, a digital service, was launched by OPPO India on March 15. Customers can now fix minor issues with their smartphones independently, without needing to visit service centres, thanks to this

by Sadikaa Updated: 14 Mar, 2024, 15:51 IST
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OPPO Self-Help Assistant, a digital service, was launched by OPPO India on March 15. Customers can now fix minor issues with their smartphones independently, without needing to visit service centres, thanks to this new innovation from OPPO India. The Digital Self-Help Assistant offers users the convenience of resolving common problems through a variety of self-guided tools and resources. With the Digital Self-Help Assistant, users gain access to comprehensive instructions tailored for all OPPO smartphones launched within the last five years. Accessible through the official website and MyOppo app, OPPO displays its commitment to improving customer satisfaction.

Savio D’Souza, Director of Product Communications at OPPO India, highlighted the significance of this initiative, stating, “Indian consumers are very tech-savvy, and this portal provides users with all the information they would need to troubleshoot their OPPO smartphones without making a trip to the service centre." This step was taken ahead of World Consumer Rights Day to showcase their dedication to customers.

Oppo Self-Help Assistant Launched In India

Taking a peek inside the platform

The platform features two main sections: Simulations and Troubleshooting. The Simulations section offers interactive step-by-step guides to help users explore and understand their device's features, while the Troubleshooting section addresses issues related to data, networking, and device support. Users can provide feedback on issue resolution, ensuring continuous improvement of the service.

How to use OPPO’s Digital Self-Help Assistant portal

For those intrigued by this innovative platform, accessing OPPO’s Digital Self-Help Assistant portal is a simple and straightforward process. Users can visit the company's website or app, navigate to the Support tab, and select their device model. From there, they can choose between simulations and troubleshooting options, tailored to their specific needs and preferences.

Step 1: Visit the company's website or app and navigate to the Support tab.

Step 2: Select your OPPO device from the interface.

Step 3: Choose between simulations and troubleshooting options to address your specific needs.

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OPPO Digital Self-Help Assistant Available Devices

The Digital Self-Help Assistant covers all OPPO devices released in the past five years, including popular series such as A, F, K, Reno, and Find.

OPPO has taken this initiative to support its customers throughout their device ownership journey, which demonstrates the brand's commitment to providing excellent customer service. By following the principles of the "Right to Repair" framework established by the Indian Government, OPPO intends to offer comprehensive support and guidance to its customers. This move reinforces OPPO's position as a consumer-centric brand, dedicated to providing the best possible experience for its customers.


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FAQ's

1. What is Oppo Digital Self-Help Assistant?

The Oppo Digital Self-Help Assistant is a new digital service launched by Oppo India, designed to empower customers to resolve minor issues with their smartphones independently. It provides users with self-guided tools and resources to troubleshoot common problems without the need to visit service centers.

2. How to access the Oppo Digital Self-Help Assistant?

Accessing the Digital Self-Help Assistant is simple and straightforward. Users can visit the Oppo website or use the MyOppo app, navigate to the Support tab, and select their device model. From there, they can choose between simulations and troubleshooting options to address their specific needs.

3. Is Oppo Digital Self-Help Assistant compatible with which devices?

The Digital Self-Help Assistant covers all Oppo devices released in the past five years, including popular series such as A, F, K, Reno, and Find. Users can access support and guidance for their specific device model through the platform.

4. Is Oppo Digital Self-Help Assistant free?

Yes, the Oppo Digital Self-Help Assistant is provided as a complimentary service to Oppo smartphone users. There are no additional charges for accessing the platform or utilizing its self-guided tools and resources.

Deal Cadet
Sadika is a content writer with over three years of experience in Ecommerce, Tech, and Psychology. Her mission is simple: to bring you the best information possible.
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