HP Pay app - LPG Gas Booking Error "Merchant/Dealer is not approved for this transaction"

I understand that you’re encountering an issue with the HP Pay app while trying to book an LPG gas refill. The error message you’re receiving, “Merchant/Dealer is not approved for this transaction,” can be frustrating. Let’s explore some potential solutions:

1. Check Merchant Approval:
   • Ensure that the merchant or dealer you’re trying to transact with is indeed approved for LPG gas bookings through the HP Pay app.
   • Verify if the dealer’s credentials are up-to-date and valid.
2. Update the App:
   • Sometimes, outdated app versions can cause transaction errors.
   • Check if there’s an update available for the HP Pay app on the Play Store (for Android) or App Store (for iOS).
   • Install the latest version and try the transaction again.
3. Verify Your Registered Mobile Number:
   • Confirm that you’re using the same mobile number that is registered with your HP Gas connection.
   • If you’ve recently changed your mobile number, update it in your HP Gas account.
4. Alternative Booking Methods:
   • If the issue persists, consider using other booking options provided by HP Gas:
     • HP ANY Time (IVRS): Dial 88888 23456 from your registered mobile number.
     • Missed Call: Give a missed call to 94936 02222 from your registered mobile number.
     • Website: Visit HP Gas Refill Booking Options on the HPCL website.
     • Umang Mobile App: You can also use the Umang app available on both Android and iOS platforms¹.

Remember to cross-check the details and retry the transaction. If the problem persists, consider reaching out to HP Gas customer support for further assistance. 😊