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Simpl Pay Fraud Transaction done my Simpl Pay Account

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Deal Cadet
Deals_Cracker
I haven't given any otp or consent to login in my simpl account and transactions amount of 21138 done without any permissions how can this be possible.
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Generous Generous
Admin
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will close my account today with SIMPL

Deal Subedar Deal Subedar
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Got at least 10 calls from this number - 98494 87079 saying that I requested a number change on my simpl account and it was an automated call, and they were trying to impersonate that they are from simpl. The call said that "you requested a number change, if you want the number to change please disconnect the call, if you did not do the request please share the 4 digit otp, when I chose the latter, I pressed 1, I got the 4 digit otp" and from history we have always learnt not to share the otp. so I disconnected the call, it was very smart of them. but they kept pestering me every 2 mins with the same thing

Generous Generous
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This is why I don't use new apps and upi even with all the lucrative cashbacks back them.

I would rather use my debit card, netbanking and good ol' cash on delivery.

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Deal Cadet Deal Cadet
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Screenshots2023-02-26-01-36-30
Critic Critic
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All these not done by you?

@getready @guest_999 @abhishek012

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Deal Cadet Deal Cadet
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Screenshot20230226-014728
Deal Cadet Deal Cadet
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Screenshot20230226-014713
Benevolent Benevolent
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SimplfraudLTEnergyBillmahadiscom198590068131

SimplMSEDCLFraud198590068131

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Deal Cadet Deal Cadet
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Yes i didnot done

Critic Critic
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Have u checked call forwarding settings thoroughly? 

Also, check this thread, any number found in call log https://www.desidime.com/discussions/innovative...

Deal Cadet Deal Cadet
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Any of them

Deal Newbie Deal Newbie
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How dumb the hacker can be to pay bills. Anyone can get address from CA number.

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Deal Cadet Deal Cadet
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Yes i have Recieved the call

Critic Critic
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From which number, did you picked up?

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Mobile Guru Mobile Guru
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OTP login (Mobile SMS) but Simpl allows multiple active sessions.

May be someone had access to your phone, logged in (+ deleted SMS). Got the entire question paper ready and attempted everything in 30min!

Generous Generous
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The question is why aren't they improving their app security

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Deal Cadet Deal Cadet
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Can the transaction cant be reversed

Mobile Guru Mobile Guru
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Doubt that. Its not that simple, reversing bill payments and recharges
Anyways contact Simpl and file a cyber crime complaint 
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Deal Cadet Deal Cadet
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And if i not pay to simpl will my credit score get affect

Deal Hunter Deal Hunter
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Report this to RBI ASAP
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Generous Generous
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Don't understand why they do not still have transaction limit setting, and also unlink all merchants option on app

Mobile Guru Mobile Guru
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It seems, their app itself got compromised (any setting can be easily changed). Hardly any offers these days.. better to at least get the accounts de-activated (got two here w/ 12k and 23k limits)

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Deal Cadet Deal Cadet
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@Deals_Cracker you must have shared an otp in that ivr call, right?

Generous Generous
Admin
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will close my account today with SIMPL

Pro Entertainer Pro Entertainer
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Raised a closure request just now. Closed Slice borrow three days ago, Slice mini is still active. Now, focusing only on credit cards.
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Deal Subedar Deal Subedar
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Got at least 10 calls from this number - 98494 87079 saying that I requested a number change on my simpl account and it was an automated call, and they were trying to impersonate that they are from simpl. The call said that "you requested a number change, if you want the number to change please disconnect the call, if you did not do the request please share the 4 digit otp, when I chose the latter, I pressed 1, I got the 4 digit otp" and from history we have always learnt not to share the otp. so I disconnected the call, it was very smart of them. but they kept pestering me every 2 mins with the same thing

Deal Subedar Deal Subedar
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Eventually I understood that it was the other way round, if you want the number to change you need to share the otp, if you don't want anything to do with it, just disconnect the call. Savdhan rahe satark rahe 
Benevolent Benevolent
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I was expecting such thread when I received similar IVR based calls last week claiming that we have received request for account modification/ your account logged on from another device. The interface looked so convincing, I expected 20-30% people to fall in this trap.

However I still cannot believe that transactions have happened without actually sharing the OTP in the IVR. Getting access to somebody's OTP by hacking the mobile handset is not an easy task.

Since the present fraudsters are attempting this fraud on a mass scale by using automated IVR calls and attempted Simpl transactions, it is extremely unlikely that they would have hacked anyone's mobile for the fraud.

Deal Subedar Deal Subedar
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The call they are making is very smart "If you want the number change request to be processed, kindly disconnect the call and if you want it to stop, share the OTP" this could trap a lot of people I believe
Benevolent Benevolent
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Since most of the transactions are Electricity bill payment related, customer account number shall be visible in your Simpl account.

I would suggest you to email to the customer care of each Electricity board, requesting to share address and regd mobile number of the Owner, to assist the police in investigating the fraud. Any refusal on your part to share the details shall be deemed to be assisting the fraudsters. Better send a cybercell online FIR along with the email.

Patron Patron
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Just requested to DELETE my Simpl Account.

Thanks guys grin

Deal Cadet Deal Cadet
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How to delete an account? There's no deactivate Option on the Application. 

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Benevolent Benevolent
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EnergyBill-wss.mahadiscom.in

msedclmeterphoto

Snapshot of bill of one of the fraudulent payee

Pro Entertainer Pro Entertainer
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Placed account delete request. 

Pro Entertainer Pro Entertainer
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@Deals_Cracker Did you share any OTP on the IVR call? 

Benevolent Benevolent
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Apparently he did, but is too embarassed to admit it now. 

@Deals_Cracker even if you shared the OTP in IVR, don't disclose to Simpl or anyother investigating agency. Maintain on record that you haven't shared any OTP, so that your case remains strong
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Deal Cadet Deal Cadet
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Hello i recieved a call from simpl pay customercare she was saying that they will investigate and can reverse the transaction. Can this be possible as most transaction were from bharatbillpay

Deal Newbie Deal Newbie
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Yes, reverse of electricity bill payment is possible. Few months back my Amazon account was hacked anyhow through 2 step verification was activated. My Wallet balance was 20k. And hackers did electricity bill payment of 19k approx. I contacted customer care of Amazon. They were too much responsive and serious about my issue. I received the full amount back within 24 hours and they said me that their backend team will recover the amount.
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Pro Entertainer Pro Entertainer
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Got account de-activated email. How to verify, if its deleted or not?

OTP is coming while logging to simpl but showing blank page.

@anantnitish @Rosh_0007 @guest_999 @Tejaa

Patron Patron
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My request is also pending. They told me to wait for 12 hrs for complete deletion of the account

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Deal Lieutenant Deal Lieutenant
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Who Have Limit With1500 🥲

Tension Free

Generous Generous
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Account with low limit/new account/less used account has no billbox option

So no trouble i guess

Pro DealBaba Pro DealBaba
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Any merchant u suspect or is it simpl account hacking?

Benevolent Benevolent
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It is definitely Simpl account hacking in an organized and automated manner, fully through IVR calls.

However role of specific merchants in this fraud cannot be ruled out. All Indane LPG bookings have taken place for a single dealer only M/s KATWA BALAJI INDANE, PURBA BARDHAMAN, West Bengal. However Electricity bill payments are spread countrywide in Torrent power in Surat Gujarat, MSEDCL Maharashtra, BEST Mumbai, Punjab State Power corp

Pro DealBaba Pro DealBaba
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Anyone knows how to remove simpl from mxplayer?

Generous Generous
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This is why I don't use new apps and upi even with all the lucrative cashbacks back them.

I would rather use my debit card, netbanking and good ol' cash on delivery.

Tech Guru Tech Guru
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Simpl is not a new thing. Financial products required due diligence. For someone's bad experience others should not stop using them. 

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Deal Cadet Deal Cadet
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It always made me uncomfortable how we can do transaction on simp without otp /cvv  /pin etc 

Deal Subedar Deal Subedar
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Thank god i deleted my simpl account 10 days ago but they don't delete accounts just deactivate it. They also don't provide noc just mail mentioning we have received your payment.

Is this ok?

Helpful Helpful
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Screenshot2023-02-27-04-17-18-377com.google.android.gm-edit


Screenshot2023-02-27-04-18-02-067com.google.android.gm

Deal Newbie Deal Newbie
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Guys if your usage is less you can request and reduce the credit limit I have reduced 25k to 2k my simpl limit by requesting cs Team

I hardly use this app for bb instant and magicpin purchase 2k was sufficient to avoid risk it's better we reduce the limit as they don't have option to set the transaction limit

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