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Domino’s 20 minutes Delivery in India launched! Complete details

On Tuesday 20th December, Jubilant Foodworks which owns Domino’s announced the launch of Dominos 20 minutes delivery in India. Below are the details on cities covered & more.

by Vrushali.S Updated: 22 Dec, 2022, 07:29 IST
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On Tuesday Domino’s which is India’s largest pizza food chain network in India announced the launch of Domino’s 20 minute delivery service in India. Dominos is planning to launch the 20-minutes delivery service in 20 zones across 14 cities in India. The cities available for Domino’s 20 minute pizza delivery service are not yet announced but it is expected that metropolitan cities like Mumbai, Delhi, Kolkata, Bangalore, and Chennai will be included. Below are the complete details on Domino’s new 20-minute delivery service offer.

Dominos Pizza 20 minutes delivery in India launched

Domino’s is among the largest QSR food networks in India and the world selling approx 70% of total pizza delivery services in India. While its competitors, Pizza Hut also offers a 30-minute delivery service and McDonald's promises to deliver within a maximum of 40 minutes, Domino’s India seems to have gone ahead in the race by now bringing a 20-minutes delivery service.

In a press release, the Jubilant Foodworks company announced the launch of Domino’s 20-minutes delivery in India. Below are the key highlights of the news.



Key highlights of Domino’s 20-minute delivery service:

  • Domino’s 20-minutes delivery launched in India in 14 cities in 20 zones

  • The cities where Domino’s 20-minutes delivery service is available are not yet disclosed officially. But we expect these cities to be popular metropolitan cities of India like Mumbai, Delhi & others where there are more Domino’s stores available.

  • Jubilant Networks said they will be “ensuring the delivery of hotter, fresher and tastier pizza in 20 minutes without compromising the food quality and the safety & well–being of its delivery riders.”

  • The company said it will be providing the 20-minutes delivery service in India using a 3 approaches; analytics, insights and technology


India has emerged as the biggest market for Domino’s after the United States so the 20-minute delivery initiative will continue to make India a growth story for Domino’s. Referring to the same, Domino’s CEO, Russell Weiner said the following.

“India is the largest market outside of the US in the global Domino's network. Domino's India's growth trajectory has been phenomenal in the recent past, and we believe there is huge potential ahead for us. India is a great example of successfully driving consumer-centric strategies across all business verticals. The 20 minutes delivery launch, in which pizzas are delivered hotter, fresher and tastier, is just another example of the consumer-centric approach of India” - Russell Weiner, CEO, Domino’s




Speaking on how Domino’s 20-minute delivery service in India works, the company said that the 20-minute pizza delivery is driven by enhancing process improvements, resource planning, technology, and expanding more Domino’s stores in the vicinity.

Domino’s currently has over 1700 stores in India and customers frequently get to enjoy some enticing Domino’s offers and discounts. In the coming days, we can expect to see Domino’s increasing its number of pizza outlets in India as per the statement released by the Jubilant Networks

What are your thoughts on Domino’s launching 20-minutes delivery service in India? Presently, we are also seeing an increase in the 10 to 20-minutes grocery delivery apps in India and the new Domino’s 20-minutes pizza delivery service seems to be in parallel to the trend. Do share your thoughts below.



Top Comments
Deal Cadet Deal Cadet
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Zomato, Swiggy, Domino's... Who ever may promise... Burden falls ultimately on delivery person.
Deal Lieutenant Deal Lieutenant
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put a hot box or something that keep food warmer rather than rushing delivering   , i would prefer 35 -45 min delivery of warm food and good quality  rather than in 20 min with rush delivery and compromise in the quality...

Deal Subedar Deal Subedar
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rajarew wrote:

I wonder why they need 20 mins to deliver already prepared dough cakes ⚠️,they can throw it like a discus throw from store, hardly takes 1 min in this case..

Bhai, in our case we really get in 5-7 minutes.

Dominos is at ground flour and our house at 1st floor we send bucket down side attached with rope, they keep pizza box in it and we pull it upwards

joy joy joy joy
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Roads availability and there conditions are becoming better day by day , thats why fast delivery coming . When drones will be allowed than delivery in 5 minutes stuck_out_tongue_winking_eye Nice plus1
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Loaferg wrote:
Roads availability and there conditions are becoming better day by day , thats why fast delivery coming . When drones will be allowed than delivery in 5 minutes stuck_out_tongue_winking_eye Nice plus1

Not sure of the road conditions getting better but yes, with drones. But then even for drones to be serviceable in India, we still have a long way to go. 


Thank you for your comment @Loaferg

Deal Subedar Deal Subedar
30 min guarantee not fulfilled and they are promising 20 mins here. Lol what a joke
Deal Cadet Deal Cadet
Zomato, Swiggy, Domino's... Who ever may promise... Burden falls ultimately on delivery person.
Deal Subedar Deal Subedar
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Parashuuram wrote:
Zomato, Swiggy, Domino's... Who ever may promise... Burden falls ultimately on delivery person.
True though they are promising that they will not be compromising on the safety of the delivery person. 
Deal Subedar Deal Subedar

This months road accident stats show less casualties? Now others deliver in 5mins, at the cost of what? They should all be sued 

Entertainer Entertainer

I wonder why they need 20 mins to deliver already prepared dough cakes ⚠️,they can throw it like a discus throw from store, hardly takes 1 min in this case..

Deal Newbie Deal Newbie

Does the existing 30 min delivery work. I remember getting orders past 30 mins. Still i have to pay full amount.

Deal's Advocate Deal's Advocate
Dimer2.0 wrote:

Does the existing 30 min delivery work. I remember getting orders past 30 mins. Still i have to pay full amount.

I had heard from friend few years back, they give free if delivery time is more than 30 mins.

Was it true? Donimos or MacDonald, i don't remember.

Deal Subedar Deal Subedar
Kal zepto se order karaya bc pura 1ghanta laga doya aane mai aur 15min delivery likha tha.
Deal Lieutenant Deal Lieutenant
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Vrushali.S wrote:
True though they are promising that they will not be compromising on the safety of the delivery person. 
Banane vale pe bhi load padega na
Deal Lieutenant Deal Lieutenant

put a hot box or something that keep food warmer rather than rushing delivering   , i would prefer 35 -45 min delivery of warm food and good quality  rather than in 20 min with rush delivery and compromise in the quality...

Deal Newbie Deal Newbie
Loaferg wrote:
Roads availability and there conditions are becoming better day by day , thats why fast delivery coming . When drones will be allowed than delivery in 5 minutes stuck_out_tongue_winking_eye Nice plus1
Me, when i see drones in the air...

image

Deal Cadet Deal Cadet
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rohan8397 wrote:
Banane vale pe bhi load padega na
No Chance, Saatvik food concept has gone. Once, I have tried to get a job in cloud kitchen. My Duty was to heat already cooked food and pack it.
Deal Subedar Deal Subedar
rajarew wrote:

I wonder why they need 20 mins to deliver already prepared dough cakes ⚠️,they can throw it like a discus throw from store, hardly takes 1 min in this case..

Bhai, in our case we really get in 5-7 minutes.

Dominos is at ground flour and our house at 1st floor we send bucket down side attached with rope, they keep pizza box in it and we pull it upwards

joy joy joy joy
Deal Subedar Deal Subedar
Admin
Dimer2.0 wrote:

Does the existing 30 min delivery work. I remember getting orders past 30 mins. Still i have to pay full amount.

Yes the policy is still valid but there are a few T&C: 

1. Order of 4 or more pizzas won't come under this policy 
2. Delivery guarantee applicable at the first barrier 
3. 30 minutes delivery guarantee not applicable on festivals like New years eve,on Ganesh festival, Christmas and Durga Pooja, etc 
You can read the full Terms & Conditions here - https://www.dominos.co.in/hot-pizza-30-minutes-...

I hope this answers your question @Dimer2.0
Deal Subedar Deal Subedar
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curiosityfreak2020980 wrote:

I had heard from friend few years back, they give free if delivery time is more than 30 mins.

Was it true? Donimos or MacDonald, i don't remember.

Yes, it's Domino's. I think earlier they used to give the pizza free if the delivery was done post 30 minutes. But now, the pizza would only be free if it costs less than 300 and if it's more than 300, then you get a 300 OFF coupon (as far as I know). If you'd like to know the T&C of the policy, you can visit here - https://www.dominos.co.in/hot-pizza-30-minutes-...

I hope this helps @curiosityfreak2020980
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rohan8397 wrote:
Banane vale pe bhi load padega na

Hi Rohan @rohan8397 , I do not think that would be the case. Domino's is among the largest QSR food networks in India serving thousands of pizzas a day (had read somewhere that they serve 800K pizzas a day in India, not sure how true it is) So I am sure mega QSR chain like Domino's will have standardized, predefined and automated processes to support their supply chain. 


But I do think it can put the delivery person under stress to reach in time. 

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shh_my_dog_is_sleeping wrote:
Bhai, in our case we really get in 5-7 minutes.

Dominos is at ground flour and our house at 1st floor we send bucket down side attached with rope, they keep pizza box in it and we pull it upwards

joy joy joy joy
Domino's guys will charge delivery for this also
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MrBullet wrote:
Domino's guys will charge delivery for this also
No bro, we place take away order, then drop bucket with rope down joy joy
Deal Cadet Deal Cadet
Dimer2.0 wrote:

Does the existing 30 min delivery work. I remember getting orders past 30 mins. Still i have to pay full amount.

I used to order from Dominos around 5 years ago. COD only. Whenever the delivery took more than 30 mins, I used to pay Rs 300 lesser than the bill amount.

If payment was online, they added credits or issued some coupon, I don't remember. That's why COD.

Also, multiple delivery people assured me that they weren't penalized for late deliveries.
Deal Cadet Deal Cadet

Service Guarantee has three variables (Applicable only on Delivery orders):

  • 20 mins : Service Delivery Promise upto the first barrier point , in case of promised time breach, customer is eligible for a Service Guarantee of maximum 200 Wallet points or upto order value, whichever is lesser.

  • 30 mins : Service Delivery Promise upto the first barrier point, in case of promised time breach, customer is eligible for a Service Guarantee of maximum 300 Wallet points or upto order value, whichever is lesser.

  • 45 mins : Service Delivery Promise upto the first barrier point, in case of promised time breach, customer is eligible for a Service Guarantee of maximum 300 Wallet points or upto order value, whichever is lesser

Deal Cadet Deal Cadet
People should call dominos instead of ambulance then..
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curiosityfreak2020980 wrote:

I had heard from friend few years back, they give free if delivery time is more than 30 mins.

Was it true? Donimos or MacDonald, i don't remember.

Oh its True, it's Damn TRUE! We have enjoyed a lot of free Pizza's and that too with BOGO everyday as the roads connecting to our office were in pretty bad condition and were under construction, thus leading to a diverted route.
Deal Subedar Deal Subedar

I think Domino's is 32 years behind in bringing 20 minutes Delivery, Little Nero Pizza brought it in 1990. Watch Home Alone Movie again😜


Screenshot2022-12-25194433


Deal Newbie Deal Newbie

Their 30 minute itself was useless as if u order more than 1 pizza or more than 1 item, it will say 30 minutes guarantee not applicable !! So how are they going to even meet 20 minute guarantee. It's just a marketing trick.

Also, it was never 30 minute or FREE. It was 30 minute or we give you Rs 250 irrespective of the order size !! And you have to follow up several times to get that Rs 250 credit to your account (if you have a good store manager, they will send free pizza next day) else you are stuck with their horrible customer service.

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