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SBI SimplyClick debiting money-RP Forefeit For CBK Offer

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Deal Cadet
digyvijaykr

Check your statement guys:- "Statement DB – RP Forfeit For CBK Offer" 

they debited 307rs from my card on 27th dec  😒

WhatsAppImage2022-12-30at10.00.09AM

Dear Cardholder,

This is to inform you that Reward Points accrued on transactions eligible for Instant Discount and Cashback offers will be forfeited as per T&Cs of the Offer Program. Reward points will be forfeited for all transactions done during offer period and considered for Offer computation.

In case a cardholder does not have adequate Reward Points balance at the time of forfeiture, an amount equal to the deficit in the Reward Points will be debited from his / her credit card account.

In case of any other query, would request you to please contact the SBI Card Helpline at 39 02 02 02 (prefix local STD code) or 1860 180 1290.

Warm regards,
SBI Card

Expired
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Top Comments
Deal Newbie Deal Newbie
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Lost ₹285 + 1692 RP


Now my confusion got resolved! ICICI Amazon pay card is way better than any other credit cards in India!!

Helpful Helpful
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OMG.. they took out 500+90 rs and 659 rewards for my flipkart transactions in the offer period.. cheap move by SBI ..

And those were my relatives transactions.. already gave them as discount..

Hope they didn't do it with cashback card.. otherwise it will change all my calculations for discount

Critic Critic
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That is why I never consider RPs/cb when giving card to friends/relatives for sale offers. Keep it simple, give your card & ask friend/relative to pay whatever amt is showing after instant discount.
Deal Newbie Deal Newbie
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Request all concerned to raise complain through their app, portal or email and escalate to the topmost officer. Why should a customer suffer for their mistake. All they provide is RPs/vouchers for most cards and now debit cash in return, which is totally unacceptable.

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Deal Cadet Deal Cadet
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😞😭

Post Mogul Post Mogul
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Screenshot20230105154950SBICard
Deal Subedar Deal Subedar
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As per RBI guidelines, 'Master Directions – Credit Card and Debit Card – Issuance and Conduct Directions, 2022', page 18 clearly states that,

24. Terms and conditions for issue of cards to customers

(f)The terms may be altered by the card-issuer, but 30 days’ notice of the change shall be given to the cardholder to enable him/her to withdraw if he/she so chooses. After the notice period of 30 days, the cardholder would be deemed to have accepted the terms if he/she had not withdrawn during the specified period. The change in terms shall be notified to the cardholder through all the communication channels available.

Link - https://rbidocs.rbi.org.in/rdocs/notification/P...
Mobile Guru Mobile Guru
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The problem here is SBI got this mentioned under amazon sep-offer terms itself. October 7 should still stand as commencement date though for all other site/sale transactions (Where SBI failed to mention the same)
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Deal Subedar Deal Subedar
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Why is SBI deducting money / reward points etc ? and for what ?

Deal Subedar Deal Subedar
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Mine was 44.25 & 1100+ r.p Become 0Screenshot2023-01-06-00-28-09-8687b2c207f6954c2a0fe6b457a6e14ebb
Deal Subedar Deal Subedar
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Screenshot2023-01-21-10-37-18-0487b2c207f6954c2a0fe6b457a6e14ebb



The Send back the money

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Deal Newbie Deal Newbie
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Little off-topic,

But I paid the rent agreement making charges(and not rent payment) via SBI for nobroker and they charged me 99+GST extra, what can be done?

Deal Cadet Deal Cadet
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I think this is going to be Simply click to Simply close now 🤣

Deal Cadet Deal Cadet
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what can one do if sbi is not giving milestone voucher

Deal Lieutenant Deal Lieutenant
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Call CC and ask them. They will send milestone benefits.

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Deal Newbie Deal Newbie
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Waste and worest card need to close the card

Deal Cadet Deal Cadet
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Here is the reply from nodal ,

Dear Mr  xxxx,

Warm Greetings for the day!

This is with reference to your email on dated 4/1/2023 regarding your SBI Card account.

We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us.

With immediate effect, Reward Points accrued on transactions eligible for Instant Discount and Cashback offers will be forfeited, as per offer Program Term and Condition.

Reward Points will be forfeited for all transactions done during offer period and considered for Offer Computation.

In case Cardholder does not have adequate Reward Points balance at the time of forfeiture, an amount equal to the deficit in the reward points will be debited from the card account.

You can visit the below link for more information on Reward Program Terms & Conditions. https://www.sbicard.com/en/tn...ge

We would request you to go through the below link for more details.

https://www.sbicard.com/en/customer-n...es.
If you are not satisfied with the response, you can write to Principal Nodal Officer by clicking here or use the Escalate Button on the webpage. You will receive a response within 3 days.

Yours sincerely,
Dipmala Dhimmar
From Nodal Officer Team - SBI Card

Deal Subedar Deal Subedar
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Ask them for the commencement date of above mentioned T&C. 

Deal Lieutenant Deal Lieutenant
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Just noticed around 800 rs. Debited. What the hell is this

Review Expert Review Expert
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Anyone who got sbi cashback card after 15th oct and facing deduction of cashback for any purchase?

Deal Cadet Deal Cadet
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This move will hit hard those who lend their SBI Cashback Card to friends for Instant Discount offer during sale, while thinking of earning 5% cashback for themselves.

Finance Mentor Finance Mentor
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You will be surprised to know this hurts more on cards like SBI Irctc where the card was used selflessly for 10% instant discount for a friend. When 1% got debited for the useless points they auto credited to Irctc loyalty account.

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Helpful Helpful
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530 rupees debited from credit limit and 600-620 reward points too.... we have to pay these charges now.... decided to close this simplyclick after payment.

Firestorm Firestorm
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Nodal officer provided me the bifurcation of debit rewards points.

All of you please complaint directly to nodal officer email you will get the complete transaction for which rp has been forfeit.

Deal Subedar Deal Subedar
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Did they also say the commencement date? Attach the T&C screenshot and tell them my transactions were preceding the commencement date.

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Deal Newbie Deal Newbie
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Hey, is this applicable for all SBI CC? I have SBI Prime CC, so far haven't seen such transactions.

Critic Critic
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Yes it is applicable to all sbi cc. Seems like you haven't used the card much during sbi card sale days on amazon & anyway prime gives 2 points per Rs.100 spent on ecomm online txns so effectively 0.5% will be forfeited if such points were even given in the fist place.
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Deal Cadet Deal Cadet
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Reply from Nodal Officer.

-----

Warm Greetings!!

This is with reference to your communication addressed to The National Consumer Helpline under reference number – XXXXX regarding your SBI account

At the outset, we regret the inconvenience that may have been caused to you regarding the matter addressed to us.

As per Rewards Terms & Conditions, Reward points accrued on offer-eligible transactions will be forfeited. Reward points will be forfeited for all transactions done during offer period and considered for Offer computation. At the time of forfeiture in case the Cardholder has inadequate Reward Point balance, then an equivalent amount of Reward Points will be debited in the Cardholder’s account.

Please find the below details of reward points forfeited charges

RP Forfeiture: -726 RP forfeited against instant discount offer Amazon Festive 22-Sep-22- 3-Oct-22

RP Forfeiture: -3038 RP forfeited against instant discount offer Amazon Festive 22-Sep-22- 3-Oct-22

Freebie Finder Freebie Finder
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SBI Cashback Card: statement generated and got this: STATEMENT DB - RP FORFEIT FOR CBK OFFER!!! 

deducted Rs.551 for what ❓❓❓

Kya chal raha hai ye!!! Now 100% agreed with @ganeshkg007908 bro on AP ICICI card 😂😂😂 

Deal Newbie Deal Newbie
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Everyone please lodge complaint to RBI through grievance portal

Deal Cadet Deal Cadet
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For those asking template:- -------------------- My card has surprisingly been debited for certain small amounts which sums up to a total of Rs. 708.5/- under some clause RP FORFEIT FOR CBK OFFER ! Help me understand- - Was this a lapse on my end to extract rewards from SBI CARDS ? - If this was SBI/gateway fault (that too in rewards), why should the cost of same be transferred to customers and ruin customer experience? - Share the complete calculation of rewards earned, redeemed and forfeited till date. -Confirm if milestone benefits have duly been remitted (cleartrip gv etc) or not , share calculation till date since inception. - Rights and responsibilities of card issuing authority to perform due diligence while managing the finances agains a credit card , since it seems SBI defaulted and i am assuming that you transferred points to me erroneously, has this fault been reported to RBI as per underlying codes of conduct and ethical business practices ! - Confirm adherence as notifi
Deal Newbie Deal Newbie
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Hi guys, I m new to sbi card family. 2days back I have received SBI Simply Click credit card which offer 500 Amazon gift card. 

Am I eligible to get 10% cash back @ Amazon republic Day sale/ Flipkart sales? I don't care about the reward points. 


Deal Subedar Deal Subedar
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Yes, but don't expect them to stick with that as well.

Tomorrow they'll tell that instant discount is not applicable so we are reversing discount amount and crediting only reward points. SBI is shit. 

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Generous Generous
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Template to complain to SBI card- 


My card has surprisingly been debited for certain small amounts which sums up to a total of Rs. 3221/- under some clause RP FORFEIT FOR CBK OFFER and monthly statement cashback also has not been credited.

Details:

₹478 - 29 Dec 

₹2743 - 31 Dec 

₹820 - Statement cashback 

1. I want to know for which specific transactions in September & October 2022, the amount has been deducted?
2. Also, will there be further deduction from my credit card account & how much?
3. Why is these cashbacks now being forfeited? These deductions affects my purchase decisions & I would not have bought those products if I had known that the cashbacks might be forfeited in future.
4. I don’t remember seeing any terms or conditions at that time that the cashbacks will be forfeited. So please also provide proof for that as well.
I have attached the monthly statement of my SBI credit card.
Expecting a point wise prompt reply, thank you!

Deal Subedar Deal Subedar
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Are you mailing this?
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Generous Generous
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@Seinfeld

Bro… I’m not able to guess for which transactions they deducted from my  cashback card.

Are they deducting for-

1. 10% instant discount in sales

2. 5% cashback for instance discount purchases 

3. 5% gv purchases 

Please clarify if you know.

Deal Subedar Deal Subedar
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EXACTLY! same question, should I use SBI CB for the Amazon sales? Which ones are they taking back? I didn't track all my transactions, it's difficult to do it.
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Deal Subedar Deal Subedar
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Recommend everyone to watch this, in this video he talks how SBI changed dates illegally with proof.
Mobile Guru Mobile Guru
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Even this youtuber completely ignored this part "As per offer tnc" in the notification/email communication. Without acknowledging the fact that SBI got this mentioned in the said offer terms / ask right questions (Something like 30 day notification - If it applies to sale-specific offers too), its going to be long, tough road
When we approach RBI ombudsman it is must to include the communication (if any) received from the bank and now SBI started clearly specifying the actual details of the debit (reversed amount, transaction period and the amazon offer terms). 
Finance Mentor Finance Mentor
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Netmeds purchase simply click given 5 x points instead of 10x today. Merchant name showing as payu payments pvt Ltd. 

Generous Generous
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@Seinfeld @Gauravmittal49589

Looks like we’ll have to wait for their reply to know the affected transactions.

Generous Generous
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Just calculate 5% for transaction on which you have availed 10% instant discount

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Deal Cadet Deal Cadet
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Hi guys

I checked my SBI CB card current statement today after going through this thread & found 3791 has been deducted on 31 dec itself. I didn't receive any notification/email/sms for this and it was a silent one. I have raised the complaint today on customer care call (how is it calculated and for reversal etc). 

I cannot reconcile how this is deducted. I did use my card in Amazon Sep sale on day 1 and I clearly remember, SBI CB card was not excluded from those discounts  (10%) on day 1 (which is available to prime users). I had read the T&C on Amazon website multiple times to be sure.

The SBI CB card was then excluded from day 2 onwards on Amazon T&C page (I remember this too) & I got this double confirmed via friends' SBI CB card not accruing any discounts when going at the end of txn page on Amazon & using his card.

How can they retrospectively apply things before any intimation to customers.

What else to do now to speed things up?


@BML @Agnivo007 
@ganeshkg007908 @rahulsoni0706846 @Ragnar..Lothbrok @sagarv1997

@ganeshkg007908

Mobile Guru Mobile Guru
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You sure about this? Amazon 10% SBI sale (Kickstarter deals) started from sep 9 but the exclusions (Instant discount & reward points reversal) applicable from sep 22-oct 3 only
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Helpful Helpful
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Maybe we should mass complain to RBI ombudsman regarding this as why we have to suffer for their mistake, i found a good deal that’s why used sbi card otherwise would have used axis+flipkart combo for better rewards

Deal Cadet Deal Cadet
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Does anyone have the link of the Amazon T&C? 

Deal Cadet Deal Cadet
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> You sure about this? Amazon 10% SBI sale (Kickstarter deals) started from sep 9 but the exclusions (Instant discount & reward points reversal) applicable from sep 22-oct 3 only

@getready I made a big purchase on sep 22. starting from a few days before 22 till sep 22, I am damn sure of T&C not showing SBI CB card being excluded as I knew this card being a new launch in market, may be missed by Amazon to be mentioned outright (which happened as well but they realised it on sep 23). I won't be able to confirm whether this was not being shown from Sep 9 (but logically should have been unwritten only as why would amazon mention the card in T&C and remove it a few days before 22 sep & re add. 

Also, see this comment screenshot grab from technifino's ">video where another guy mentions this.

image


it on sep 23).

@rahulsoni0706846 Sad bro. What all channels have you knocked so far?

@sagarv1997 I am also trying to search the amazon T&C link. If I get it I'll post here. Also, I don't know how to search the cached copies once we have gotten hold of the link.


guys,

I have just raised a complaint on CC call should I be emailing the team too as others have done here?

Deal Cadet Deal Cadet
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You can get the cached copy from here

https://cachedvie...m/
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