Flipkart Cancellation & Refund Guide (2025): Fees, Policy, Time, FAQs

Flipkart product not received money please refund

Refund reissue

Cancel item

My order cancel my money not come back

Size issues

Delivery q nhi hoti hai

I want to cancel my order

Parcel returned, payment not yet received in bank

Last night I cancelled my order due to insufficient money .

I have done a order in Flipkart now and payment is already done if I cancel it will I get my money back

This ill conceived policy is bound to introduce further complications. Customers, wary of cancellation charges, will inevitably gravitate towards Cash on Delivery (COD) for uncertain purchases, as it provides a safeguard against such fees.

Prepaid orders will be confined solely to those with absolute certainty, as the imposition of a cancellation fee will deter any but the most resolute from committing to a transaction.

Vu for the info.

They are charging fee even if you can do it within a minute.

This certainly breach Right to Choose listed under Consumer protection act.

Waiting to see more complaints at National consumer helpline for such unethical practice.

And waiting to see addition to article about updated terms with no cancellation dacoity.

Want to cancel your Flipkart order? Here’s your simple guide to Flipkart cancellation fees, refund policy for smartphones, groceries, large appliances, furniture & everything else. Flipkart is charging customers a cancellation fee for orders cancelled after its “free-cancellation window.” This charge can vary from ₹20 to ₹499 depending on the item ordered and user account history.

In this article, we’ve covered the following:

• How to cancel a Flipkart order?

• Flipkart cancellation fee amount

• Flipkart cancellation policy

• Flipkart refund policy

• Flipkart non-returnable items

• Flipkart refund time (category-wise)

To cancel a Flipkart order, follow the steps below:

1. To cancel an order, open the Flipkart app

2. Visit your orders section here - https://www.flipkart.com/account/orders

3. Select the order you want to cancel

4. Make sure you are cancelling your order within 24 hours

5. Make sure the order you are cancelling isn’t shipped already to avoid cancellation charges

6. Click on “edit order” and select “I want to cancel my order”

7. Click on “cancel order”

8. Select your reason for cancelling

9. Click on “submit request”

10. Wait for 24 hours to receive a refund for prepaid orders

Following are the charges and fees on Flipkart orders:

• Handling fee for COD orders (usually ₹5)

• Platform fee (usually ₹3 to ₹14)

• Offer handling fee (usually ₹49)

• Convenience fee (usually ₹3 to ₹49) for select users only

• Secured packaging fee (usually ₹49 to ₹99)

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Flipkart cancellation policy allows users to cancel their orders for free within a certain time limit (typically 24Hrs) before the order is processed for shipping. The time-limit to cancel the order for free is usually mentioned on the order confirmation page. Once that free window ends or if your order is already packed or shipped, Flipkart may charge you a Cancellation Fee.

• Orders can be cancelled any time before dispatch.

• Once an order is out for delivery, it can’t be cancelled, but can be rejected at doorstep (just ask the delivery agent to cancel the order).

• The time window for free cancellation varies by category and is mentioned on the product/order confirmation page.

• If cancelled after the free window, a cancellation fee may apply.

• Seller-initiated cancellations (e.g. out-of-stock) will trigger a full refund for prepaid orders.

• Flipkart reserves the right to accept, deny, or waive cancellations and fees at its discretion.

• Cancellation charge is deducted directly from your refund amount if you’ve already paid for the order

Also, do note that the cancellation fee may only apply to select products and select users depending on your account history of refunds, cancellations and returns.

Also read: Flipkart Tricks and Tips

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• Orders under “Flipkart Minutes Delivery” are non-cancellable/non-refundable via self-serve.

• Cancellation/refund only possible via Customer Support (CX Agent) in the following cases: (A)Delivery is delayed beyond estimated time, (B)Order has not yet been picked up by the delivery partner, (C)Seller did not accept or cancelled the order

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For prepaid orders, Flipkart refund timing is usually 24 hours. Though Flipkart may take 5-7 working days to complete the refund process.

Do note that not only categories are eligible for refund. For example, smartphones, mobile phones, electronics, and large appliances are not eligible for refunds once they are delivered.

As for Flipkart Minutes or Flipkart Groceries, orders are not refundable by default. However, it is possible in some cases if you speak to the customer service.

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Flipkart cancellation fee amount varies from categories to users. Cancellation amount can range anywhere from ₹20 to ₹499 (depending on the product you’ve ordered). If it’s a low value item such as a t-shirt or piece of clothing, Flipkart cancellation fee of ₹20 or ₹30 will be applicable. For high value items like smart TVs, washing machines, furniture, etc the cancellation fee might go up.

Some users depending on their account history of refunds, cancellations and returns, may not have to pay cancellation fees (depending on the cancelled product)

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Following is Flipkart cancellation refund time as per different categories:

View the complete list of non-returnable items on Flipkart here

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Also read: Myntra tips and tricks to find loot deals

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If your order is cancelled by Flipkart, you’ll get a full refund and a compensation in certain cases. For example, a user on our DesiDime forum shared how his order got cancelled by Flipkart “due to quality inspection.” The user was frustrated particularly because the order was just a few miles away from being delivered. Upon taking the matter to the Consumer Forum (filing a case), the user received a compensation from Flipkart worth ₹5000.

This usually happens when users manage to place an order for a price-error item, loot deals or when the discount is too steep than what the seller and Flipkart can afford or if the item has run out of stock for your pincode, Flipkart may cancel your order.

Never bought a loot deal on Flipkart? Sign up on DesiDime and join our Whatsapp and Telegram channels to not miss loot deals on Amazon, Flipkart, Myntra and more.😍😍

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No, Flipkart Minutes or hyperlocal deliveries cannot be cancelled or refunded by self-serve. You need to contact Flipkart customer service agent at the store to cancel the order.

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If you cancel your order within the provided free time-limit, you won’t be charged an extra cancellation fee. A user named “Sameer5858” shared with us that they placed an order for a refrigerator 2 days back. However, the order has not been shipped yet and they wish to cancel. In such a case, will Flipkart levy a cancellation fee? The user went to cancel the order and confirmed there was no cancellation fee given the order was cancelled before shipping.

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Yes, if an eligible order gets cancelled or returned, the related SuperCoins will get reversed.

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No, cancelling an order doesn’t extend Supercoin's validity. Refer to our thread (Does order cancellation extend super Coin validity?) where multiple users of ours confirmed the same.

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Before delivery, you can cancel the smartphone order, and if it’s within the free cancellation window, you’ll get a full refund. After delivery, you can’t return the phone for a refund. You’re only eligible for a replacement and that only only once and only if the device is defective, damaged, or not as described and the issue is confirmed within 7 days. If no issue is found, you’ll be redirected to the brand’s service center.

Sources: Flipkart Return Policy, Flipkart Cancellation Policy, Flipkart non-returnable items

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Extra informative forum threads:

• Flipkart charged Rs.99 cancellation fee

• Amazon warning on high-returns

• Flipkart don’t refund GST charges

• Flipkart free cancellation over. Unable to cancel order

• Flipkart return issue

• Flipkart OTP Scam! Beware

Also read: Google Pixel 6a Free Battery Replacement Eligibility & Process