Zepto Platform Fee Introduced for Every Order

Now pay more for your Zepto order with addition of a Platform Fee which will be levied on every order placed on the Zepto app irrespective of the products and category.

by FighterMan Updated: 18 Mar, 2024, 13:56 IST
25 7693

Zepto is the only big gun with a standalone quick commerce (10-min delivery of grocery, essentials, and more) business. It is 3rd (20% market share) in this segment behind Zomato’s Blinkit (40%) and Swiggy’s Instamart (37%). Just like others, Zepto has also introduced a Platform Fee which you now need to pay for every order. But not to worry, Zepto Coupons are to the rescue!

Anatomy-of-a-Zepto-bill

The company has also added a late night handling charge of ₹15 for each order placed after 11 pm. Zepto’s Platform Fee is fixed at ₹2 per order currently for select users (who order less). Besides, Blinkit and Instamart have the same price but during peak hours it goes up to ₹10. Zomato's Rs 2 Platform Fee also went viral after its introduction along with the Swiggy Platform Fee!

On the delivery fees front, Zepto charges ₹5-₹30 depending on various factors like order value, time, festival period, peak times, user’s AOV (average order value), etc. After the platform fee announcement, Zepto said:-

“We do not believe in being over-dependent on delivery fees to be profitable. We believe in core operating efficiency and cost reduction to be profitable. We are on track to achieve the EBITDA positive milestone even with much lower delivery charges. Zepto Pass is the quintessential example of this.”

Zepto Pass is a subscription based service for free deliveries and extra discounts. It is priced at ₹300/month. For promotions, Zepto is giving away Zepto Pass at just ₹40/month to select users so check your account to get lucky! Moreover, Dimer @Sachin_arora has reported Free Zepto Pass at ₹1/month!

With the introduction of platform fee and Zepto Pass recently, Zepto is moving towards a subscription based model to retain more users and increase overall revenue.

FAQ's

1. What is Zepto Platform Fee?

Zepto Platform Fee is the charge company takes for running its app which is the main service provider to lakhs of Indian users 24x7.

2. What are the extra charges on Zepto excluding delivery fees?

Handling charge, late night fee, peak hours charge, and platform fee are the extra charges on Zepto along with delivery fees.

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FighterMan aka Sahil Hitesh Ajmera is a 4+ Years Experienced Content Writer with 1.2M+ User Sessions, 486.41% max growth, and 1000+ Articles across Best Products, OTT, Telecom, Online Shopping, Finance, Credit Cards, Saving Tips, Deals & Offers, more!
Top Comments
Deal Cadet Deal Cadet
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Everything is Automated & AI is evolving fast.

this platform fee BS needs to stop or face boycott

Deal Cadet Deal Cadet
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For swiggy zomato earlier the platform fee was 3 inr, now showing 4 for me.

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Commentator Commentator
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Blogger Blogger
Author
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yeah, showing ₹1 to me as well
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Deal Cadet Deal Cadet
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Everything is Automated & AI is evolving fast.

this platform fee BS needs to stop or face boycott

Deal Cadet Deal Cadet
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For swiggy zomato earlier the platform fee was 3 inr, now showing 4 for me.

Wingman Wingman
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Handling fee is 6.99 for me + 2 platform fee. Height ho gaya height
Firestorm Firestorm
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bigbasket’s BBNow delivery was free on order worth ₹99 through tataneu app but now along with free delivery, compulsory ₹5 handling charges has been added to every order.
Deal Cadet Deal Cadet
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we as customers need to charge customer access fee
Comrade Comrade
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They recently introduced zepto pass, so it was well expected
Deal Newbie Deal Newbie
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Yeh Zepto Pass hai Aandaah Pass!

I purchased stupid pass only to see handling charge go up 30% from ₹7 to ₹9. Plis give option to order without handling, bcoz I prefer my delivery items maximum hygienic, untouched by human!😉

I'm aam aadmi, not F&O trader. This complicated price structure, including month-only duration pass, takes away from convenience of "instant" groceries.

Zepto struggling as weak #3 in industry. Now, will go quickly to #0, gone.

Deal Cadet Deal Cadet
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zepto is byjus lil cousin riding on vc money & expoiting poor immigrant workers from villages willing to be bakra
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Post Emperor Post Emperor
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Delivery is free BUT there is Handling fee, service fee, packaging fee, convenience fee, peak hours fees, late night delivery fee, early morning fee, platform fee, ................Pay Rs 100 in these fees but no worries as there is No Delivery fee
Deal Newbie Deal Newbie
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All are adding platform fee

Deal Newbie Deal Newbie
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funding getting scarce
Deal Newbie Deal Newbie
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Most of the old apps are now charging

Deal Newbie Deal Newbie
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Swiggy already

Deal Newbie Deal Newbie
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I came to know from someone, if you download an app from Google play store, google charges some percentage on the order as well. Some apps find it eating in to their meager margins, but rarely any one complains or mentions. So now they are exploring other options to make available the apps. May be Phonepe is working something similar to that, what i heard, but not sure.

Deal Subedar Deal Subedar
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That's someone's knowledge is flawed.

Google Play charges service fees only for in-app purchases made using Google Play's billing system. There are addendums for other billing alternatives, but they do not apply to apps like Swiggy, Zomato, Zepto and Myntra.

So, no, these apps do not pay a cut to Play Store for the orders that customers place on their platforms.
Deal Cadet Deal Cadet
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I thought one has to only pay this kinda fee only in railway stations neutral_face
Deal Cadet Deal Cadet
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This is the basic ploy used by all such merchants, first give loads of offers and create a customer base and then slowly start such charges. This will continue to happen, people may not order from Zepto and in sometime we will have some new app based delivery doling out offers.

Deal Newbie Deal Newbie
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time for bye bye

Helpful Helpful
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RIP

Deal Cadet Deal Cadet
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The worst customer care. But good in customer harrasment. Boycott this app. I am uninstalling.
Deal Newbie Deal Newbie
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I am getting 15 rupees as a delivery fee. Boycott Zepto
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