How to Close Paytm FASTag account 2024?

Deactivating your Paytm FASTag is a simple process, and so is onboarding another bank or official provider for a New FASTag (Port).

by FighterMan Updated: 24 Feb, 2024, 10:13 IST
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RBI has banned Paytm Payments Bank (PPBL) from onboarding new customers in accordance with its authority under section 35A of the Banking Regulation Act, 1949. Also, it said that no deposits, credit transactions, top-ups, or withdrawals will be permitted in any customer accounts, prepaid cards, Paytm Wallet, FASTags, NCMC cards, etc. after 29 February, 2024.

Paytm Payments Bank’s August 2023 Twitter post read, “We are the largest issuers of FASTag in India processing millions of transactions across 300+ cities. Pay karo tolls, #PaytmFASTag ke saath, kahin bhi, kabhi bhi.” However, with RBI’s latest strict action, Paytm Payments Bank will shut down soon after RBI extended the deadline to 15th March, 2024. This is the reason why many are looking to Deactivate their Paytm FASTags and port to another bank or official provider.

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Important Things to Know before Deactivating your Paytm FASTag?

Panicking is obvious because it’s the Reserve Bank of India. Moreover, Paytm has defaulted many times in the past. Also, NHAI has now removed Paytm Payments Bank from its FASTag official providers list. However, the company has assured to comply by the 1 month deadline and switch to another bank for uninterrupted services. Therefore, have a look at the below points before deciding to Deactivate your Paytm FASTag account.

  • After Deactivating your Paytm FASTag you won’t be able to Reactivate again so you will need to get a new one.

  • Security Deposit and FASTag Balance will be completely refunded after closing your Paytm FASTag account, but new FASTag will incur charges (thanks Dimer @kingkhan9).

  • Paytm FASTag Balance cannot be transferred to other FASTag accounts.


  • Paytm said, “OCL (One Communications Limited), as a payments company, works with various banks (not just Paytm Payments Bank), on various payment products. OCL started to work with other banks since the start of the embargo. We will now accelerate the plans and completely move to other bank partners.” Thus, it assured that the Paytm FASTag service will not be hampered.

  • Paytm’s President and COO Bhavesh Gupta said, "There are a set of products that the Paytm app offers to users, some products like FASTag are already distributed by other banks and will continue."

How to Close your Paytm FASTag Account (Working)?

How to Close/Deactivate your Paytm FASTag?

Cancelling Paytm FASTag via Paytm App
  1. Login to your Paytm account with the mobile number registered with FASTag

  2. Search (it is on the top) for ‘FASTag’

  3. Select ‘Manage FASTag’ (it is in the ‘Services’ section)

  4. All the Paytm FASTags associated with your number will be displayed along with the ‘ACTIVE’ mark. You will be able to deactivate 1 FASTag at a time so select any 1.

  5. Management options will be displayed, but you won’t find the ‘close FASTag’ option so press the back button (go back to the page as in the above step).

  6. Now, scroll to the bottom and select ‘Help & Support’.

  7. Your recent FASTag orders will be shown. At the bottom, select ‘Need help with non-order related queries’ (chat bot).

  8. 5-6 solutions will be displayed. Select ‘I want to close my FASTag’.

  9. Now, select your FASTag VRN (vehicle registration number) associated with your customer ID.

10. You will see your Paytm FASTag status, vehicle class, and TSN after which the ‘Close FASTag’ button will appear. Click on it.

11. A link will ask permission to open so select any browser (Chrome, Safari, etc.)

12. Again it will ask to select the FASTag VRN so select it.

13. Now, you need to select a reason for closing your Paytm FASTag from selling/sold vehicle, lost/stolen/damaged, transferring the vehicle to a friend/relative, service related issues, not in use, and others.

14. Your genuine reason here will be ‘service related issues with my FASTag

15. It will ask to communicate with a Paytm customer service representative to solve the issue. You can ask for a compensation / token of apology (might get a free movie/shopping/recharge voucher).

16. Now the final step, ‘Close FASTag’.

17. A message will appear saying, “Your FASTag will be closed in 5-7 working days. Security Deposit (₹250) and Minimum Balance maintained will be refunded to your Paytm Wallet.

18. That’s it! You will get the ‘FASTag Closure Request Submitted’ confirmation at the top. Also, your VRN will be tagged as ‘Closure Initiated’. You will also receive an SMS notification.

Closing Paytm FASTag account via Paytm Customer Care

You can also close your Paytm FASTag account by calling Paytm’s Customer Care team on 01204456456 or Toll-free number 18001204210. You need to provide your mobile number (linked to the FASTag) and your Vehicle Registration Number (VRN) to the customer care executive. They might also ask some questions to verify your identity as a Paytm user.

How to Port Paytm FASTag to another Bank or NETC?

Currently, there is no system to port Paytm FASTag to another Bank or NETC (by NPCI). Thus, firstly deactivate your Paytm FASTags by following the steps given in the above section, and then get a new FASTag (it is as easy & quick as porting).

There are many banks like IDFC First, ICICI, HDFC, Axis, Bank of Baroda, Kotak, etc. for a new FASTag application. You can also pick Airtel Payments Bank, Park Plus (by Karur Vysya Bank), and many other official FASTag providers. To help you choose better, here are the Best Paytm FASTags for Users in India. Latest news by Dimer @sujith8786 is that Paytm has got FASTag services from HDFC Bank so can stick to Paytm!

HDFC FASTag by PaytmFASTag by HDFC Bank in Paytm App

Go for the one which gets you detailed statements on transactions, better customer support, easy management options, and offers/rewards. Make sure to get your new FASTag KYC done as NHAI has given 29 Feb as the Deadline to Update FASTag KYC else it will be Deactivated. Also, NHAI has become stricter on its 1 Vehicle 1 FASTag rule so make sure that multiple FASTags are not linked to your vehicle. 

FAQ's

1. What will happen to Paytm FASTag after 29 Feb?

Paytm FASTag will not work with Paytm Payments Bank as it has been Banned by the RBI. Paytm has assured that its FASTag service will continue even after 29 Feb via other bank collaboration.

2. How can I check my Paytm FASTag status?

On the Paytm app, select 'Manage FASTag' where you will be able to see the status of all your FASTags.

3. Is Paytm FASTag closed?

No, Paytm has assured that its FASTag services will continue as it is. However, let's see what happens after the deadline i.e. 29th Feb, 2024!

4. How to update Paytm FASTag KYC?

You can update via 'Manage FASTag' option in the Paytm App or contact its customer care team on 01204456456 or Toll-free number 18001204210.

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Analyst Analyst
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Voted Up, this is what we all needed. Good one OP

Helpful Helpful
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Unless you are using regular toll roads, I feel we can wait for a while. Paytm should be able to integrate fast tag with any other bank and get it to continue to work. Paytm has issued highest number of fast tags. Now it will be a chaos even for government also if paytm fast tag stops working.
Deal Cadet Deal Cadet
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gdeal bhai.. Paytm will work but like googlepay... Fasttag works on wallet balance... Wallet won't work starting Mar 1 .. So all paytm issued fasttags won't work .. Hence this thread from fighterman bhai
Deal's Advocate Deal's Advocate
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@amc2 Paytm wallet will work post 1 March. Paytm is working with other banks to continue wallet service
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Analyst Analyst
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Voted Up, this is what we all needed. Good one OP

Deal Subedar Deal Subedar
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process is lengthy and discussion has all answers with steps associated.

Deal Subedar Deal Subedar
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Does this mean that the charges that we paid for fastag is wasted and to buy a new one we need to pay the charges again....overall 100/- loss for the reissuance of new one. right?

Deal Newbie Deal Newbie
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Ofcourse
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Deal Newbie Deal Newbie
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Removing Fastag From Glass is more difficult sweat_smile
Deal Newbie Deal Newbie
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That's true. But a few YouTube videos helped me. The key thing to remember is to keep the vehicle under the sun for around 2 hours and then the remaining process of removing the sticker becomes very easy. Just spray hand sanitizer and it gets peeled off quite easily after the surface is hot under the sun.
Helpful Helpful
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Unless you are using regular toll roads, I feel we can wait for a while. Paytm should be able to integrate fast tag with any other bank and get it to continue to work. Paytm has issued highest number of fast tags. Now it will be a chaos even for government also if paytm fast tag stops working.
Generous Generous
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Suggestion: correct title to 'how to close paytm fastag.' OR 

"how to close paytm fastag and get security deposit refund." 

There is no such thing as port in fastag world. So it's a misleading title imho. 
Blogger Blogger
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This is the reason why I mentioned 'Paytm FASTag Port'. As you can see around 1k (even more as this is only the 1st page) impressions so many don't know that FASTag Porting is not possible. My aim was to clear queries of such audience. You know that's great, many like you might be there but I have to think of the entire target audience so...I know it gets a bit annoying, but with pros there are cons as well, hope you understand!

image

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Helpful Helpful
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Why everyone on panic mode to close Paytm Fastag even when Paytm is assuring that it will work after 29th Feb. 

Deal Cadet Deal Cadet
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gdeal bhai.. Paytm will work but like googlepay... Fasttag works on wallet balance... Wallet won't work starting Mar 1 .. So all paytm issued fasttags won't work .. Hence this thread from fighterman bhai
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Crusader Crusader
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How to bookmark this thread?
Blogger Blogger
Author
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Screenshot20240203112910

Its between the Google News 'follow us' and social media buttons

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Deal Cadet Deal Cadet
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This is going to be a pain. Will wait till 25th Feb, I guess we will have some kind of solution from PayTm itself. Better to wait and watch.

Deal Cadet Deal Cadet
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Be prepared to loose your security deposit, there wont be any customer support. Worst case with the new rule on KYC, one vehicle, one fastag you will be stuck and paying double toll in cash if you had to travel.

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Deal Cadet Deal Cadet
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Can I continue to book gas cylinder and electricity bills on Paytm?
Vanguard Vanguard
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Yes
Deal Cadet Deal Cadet
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2 years before i was thinking to shift to paytm fastag, then i thought wont do it due to some extra charges

Community Angel Community Angel
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You missed a great fastag 

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Deal Newbie Deal Newbie
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Which is the best fastag to port to ?

Deal Cadet Deal Cadet
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thanks

Generous Generous
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Isi hope me hain ki sab thik ho jayega.. warna cycle par kaun fast tag de raha.. paisa transfer me kaam aata tha. Freecharge cc isi kaam ke liye tha..
Deal Subedar Deal Subedar
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"5-6 solutions will be displayed. Select ‘I want to close my FASTag" Option not showing for me,. Any catch
Deal Newbie Deal Newbie
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It is now not displaying directly. It is now displayed under of the options

Deal Cadet Deal Cadet
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I have a closure request raised 7 days ago and they are not closing the fastag account. Multiple tickets are open, no resolution in sight. No wonder RBI did these extreme measures.

Deal Newbie Deal Newbie
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Same here, raised the request on 1st February and it is still not closed.
Deal Newbie Deal Newbie
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Great article Roshan. Without your article it would be impossible for any of us to find this option of closing Fastag in PayTm app. These app maker are so smart, they hide the closing option so carefully 😄, it would require a full forensic team to know where it is hidden. Shame on PayTm, they started doing fraudulent transactions on Fastags now!

Deal Cadet Deal Cadet
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dark patterns everywhere in paytm!!
Spearhead Spearhead
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What about NCMC cards?
Deal Cadet Deal Cadet
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Close all relationships with paytm, not worth to wait and watch.
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Crusader Crusader
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Is there any other way to use the wallet balance of 250 (security amount for fast tag) without closing the fast tag?
Deal Cadet Deal Cadet
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No way

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Deal Cadet Deal Cadet
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Closure of PPBL FASTag has been initiated today. Refund of Rs 400 will be processed within 7-10 working days it seems!
Deal Cadet Deal Cadet
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It says that same status since 10 days and they are not closing

Blaze Blaze
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I have Fasttag issued by Paytm., linked to my airtel payment bank. 

Any problem will i get ???

Deal Cadet Deal Cadet
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I have escalated the issue with paytm fastag closure not being done as per SLA to NHAI fastag operator on their email - [email protected] and it is finally closed today, security deposit refunded. Others can use this process if they are facing issue with closure.

Deal Captain Deal Captain
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Mailed them yesterday , how much time they take to resolve ?

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Deal Newbie Deal Newbie
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thanks for this info got the refund yesterday👍🏼

Budding Star Budding Star
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I am not getting the option to close the fasttag as per the steps mentioned in this thread... like me, anyone facing the same issue..
Deal Newbie Deal Newbie
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Looks like Paytm has changed its Options. Now to close Fastag, Go to Profile Settings -> Active Paytm Services -> Fastag -> Deactivate. Select the vehicle for which you want to deactivate.

Deal Newbie Deal Newbie
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Call on Toll free number: 1800-120-4210 and mention your mobile number against which the tag has been registered along with the Vehicle Registration Number, they will send sms to mobile number with link to close the fastag. 

The PostMighty The PostMighty
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Transfer fastag to get 250 rs. Security money into wallet then place request to close. blush

Helpful Helpful
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How to transfer?
Is it giving any option to transfer?
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Deal Cadet Deal Cadet
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While closure process is still pending from paytm, can we still use it? 150 balance+ 250 is still with them... I have to make a travel on Feb 19. I very much doubt whether paytm will finish processing by then or not? Or can I apply new fastag when paytm fastag closure process is still in progress? Will it cause any issue for refund?
Deal Newbie Deal Newbie
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You cannot use the Paytm anymore if you have initiated closure. You can apply for a new one now. I opened with HDFC online and received the new fastag in 4 working days through bluedart courier. Just did my first travel yesterday and hdfc worked fine.
Deal Cadet Deal Cadet
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There will be chaos at every toll gate starting Mar 1, with people arguing about double charges. I suggest topping up your Paytm wallet now itself if you are using your fastag regularly. Remember you can't add any amount to your wallet after Feb 29. At least remaining amount will be used for fastag payments until this is sorted out
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